Get In Touch With Tandem Chocolates


If you have questions, comments, or inquiries, please leave us a note below and we will get back to you as quickly as possible. We look forward to chatting with you!

nine bonbons displayed like a grid

Frequently Asked Questions

We strive to ship our chocolates within two business days. Due to extremely high shipping volumes, there may be extended delivery timelines by the shipping carriers. Thank you for understanding.


Tandem Chocolates are handcrafted to add a little bit of wonder, love and bliss to your day, so please enjoy them!!! We recommend enjoying our bonbons within 14 days of receiving them. Our boxed assortments contain a mix of caramels and fresh ganache and are preservative-free.

Our chocolates are best kept at room temperatures of 65 - 70 degrees Farenheit and away from sunlight. They love to hang out in your wine cooler! If you must refrigerate your chocolates, please store them in the bubble wrap bag in which they were shipped and allow them to come to room temperature before opening the bag and box.

The majority of our chocolate is made in Ecuador by Jenny Samaniego, owner of the award winning Conexion Chocolate. We also source chocolate from other women and family-owned chocolate companies. All of our chocolate is ethically procured, traceable, sustainable, and where practical, organic. 

Tandem Chocolates is not a gluten-free or nut-free facility. While most of our chocolates and confections do not contain nuts or gluten, there is always the possibility of trace amounts of these ingredients. We encourage you to give us a call at 775-227-8735 so that we can pack your assortment of chocolates according to your needs, if possible. 

Currently, we currently do not offer any sugar-free selections.

We offer a curated collection of seasonal chocolates. Currently, we are unable to customize on-line. If you have some specific requests, please leave us a message at checkout and we'll do our best for you.

Let your clients know you value their business with Tandem Chocolates. For special events, tastings, or business gifting, send us an email at and tell us your vision for your event.

ORDERING, SHIPPING, & DELIVERY Tandem Chocolates are handcrafted in Reno, Nevada and shipped directly from our production studio. Your order is made, checked, packed, and shipped with care by real people who are grateful for your order. Thank you. We appreciate your business.

We strive to process your order within two business days of receipt. You will receive an email confirming your order. Please double-check this order confirmation to ensure that all shipping information is correct. If there is an error, please call us at (775)227-8735. Once the order ships we are not able to make any changes.  

You will receive a second email when your order has been packed and is ready for shipping. During peak times this may take 48 – 72 hours from receipt of your order.  Once a shipping label has been created you will receive an email with tracking information.   

You will receive email confirmations when your order is placed, when it ships and when it arrives. The tracking number will be included in the shipping confirmation. 

We only ship Monday through Wednesday for the freshness and form of the products while waiting to reach you. We do not ship the rest of the week because weekend deliveries are iffy and unpredictable. We highly recommend you order in advance to ensure enough transit time before your desired arriving date.  

Where possible we recommend shipping to a business address, so the chocolates do not languish outside waiting for you to get home. And while we love a good surprise, please consider letting the recipient know a perishable package is on its way.  

We ship with UPS or USPS. Our general shipping days are Mondays, Tuesdays and Wednesdays so your chocolates do not languish in a distribution center over the weekends. Transit times listed below are not guaranteed and does not include order process time.  Rates and estimated delivery times are calculated at check-out.

Ground - 1 to 5 Business Days depending upon destination. 

3 Day Available in select areas – 3 Business Days 

2 Day - 2 Business Days  

Overnight - Next Business Day  

Saturday Delivery - Available with USPS and for an additional fee (location depending) with UPS 2 Day or Overnight shipping only. Please call us 775-227-8735 if you would like to place an order for UPS Saturday delivery. 

Please note that delivery timelines do not take unexpected weather delays into consideration, which may affect delivery timelines, ship dates, and arrival dates.  

Tandem Chocolates cannot be held responsible for delays due to weather, delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans, inaccurate shipping information or other circumstances beyond our control. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. We cannot ship to APO boxes.   

If you are having a chocolate emergency, please call us at (775) 227-8735 and we will see how we can help.  

YES! We would love to meet you and thank you in person. You can select this option at check-out. 

As a rule, since we sell food products, we do not accept returns/offer refunds on shipped or special-order product. We take great care in packing and shipping to minimize any damage chocolates may incur on their way to you. However, once the products leave our store, any damage that may occur is out of our hands.  If you have any questions, please send us an email with your name, order number and the date of your order at We will contact you promptly. Our goal is to make your experience with Tandem Chocolates exceptional.  

Unfortunately, we are unable to ship internationally due to the fragile and extremely perishable nature of our chocolates. 


Explore our Seasonal Flavors

colorful bonbons